Reply to threads - Plain Docs

You can reply to a thread using the replyToThread mutation. The call to this mutation will be successful if:

the last message in the thread is an email from the customer OR
the thread was just created with createThread

If it is not possible to reply to this thread, you will get the mutation error code cannot_reply_to_thread and a message indicating why.

Typescript SDK
GraphQL

Only one permission is needed:

thread:reply

import { PlainClient } from '@team-plain/typescript-sdk';

const client = new PlainClient({ apiKey: 'plainApiKey_xxx' });

const res = await client.replyToThread({
  threadId: 'th_01HD1G6649R1DK061W27VBT7QB',
  textContent: 'The plain text version of your reply goes here.',
  markdownContent: 'The markdown **version** of your _reply_ goes here.',
});

if (res.error) {
  console.error(res.error);
} else {
  console.log(res.data);
}

Where res.data is:

{}

Only one permission is needed:

thread:reply

Mutation

mutation replyToThread($input: ReplyToThreadInput!) {
  replyToThread(input: $input) {
    error {
      message
      type
      code
    }
  }
}

Variables

{
  "input": {
    "threadId": "th_01H8H46YPB2S4MAJM382FG9423",
    "textContent": "The plain text version of your reply goes here.",
    "markdownContent": "The markdown **version** of your _reply_ goes here."
  }
}